What a great way to walk into the office this morning! I loaded my email, and the first few messages in my inbox were forwarded from our customer service department. The messages were sent from customers through our website complimenting Fairytale Brownies
on our business practices and our free shipping to APO/FPO addresses. Please read below... They certainly made my day, and it makes me feel happy to work for a company who takes pride in not only baking the best brownies
around, but in making exceptional customer service first priority! "Just a note of thanks and job well done. My Grandma was in the hospital so I ordered brownies to go to the hospital to cheer her up. Even though she checked out of the hospital right before the brownies arrived, you guys sent another batch directly to her house with no problem. And she loved them. Good to see GREAT customer service in an era of bad business practices. You have a customer for life.
" ~ James B. "I just wanted to let you all know how thrilled I was to see that you offer free shipping to APO/FPO addresses!!! I was already planning to buy brownies on your website to send to my best friend in Afghanistan, but when I noticed the free shipping, I couldn't help but write to you to let you know how considerate that is. As a frequent sender of packages overseas, this was such a breath of fresh air to see that companies are so generous! I am EXTREMELY excited for him to receive his brownies, and equally excited to see that you guys are also local! Thanks for running such a cute company!!! :)"
~ Dinelle S.