For the 10th year in a row, Fairytale Brownies has won the Bizrate Circle of Excellence Award for excellence in the online gift-giving marketplace.
"Earning the Bizrate Circle of Excellence Award signifies a retailer's unwavering commitment to its customers' satisfaction," noted Bill Glass, CEO of Shopzilla, Inc, parent company to Bizrate and Bizrate Insights. Bizrate Insights is one of the largest sources of consumer-generated reviews of online retailers in the US. Source
The criteria that each company are scored includes:
- Point of Sale metrics
- Overall Satisfaction
- Product Selection
- On-Time Delivery
- East of Finding Post Order Fulfillment Metrics
- Repurchase Intent
- Product Met Expectations
- Custom Support
Fairytale Brownies is honored to be included in this prestigious distinction as we take customer service and customer satisfaction very seriously. Our goal since the beginning has been to create the best-tasting all-natural brownies, bars and cookies in the world. This means that we carefully source every ingredient, from the finest cake flour to imported Callebaut Belgian chocolate. Each gourmet gift is baked in small batches and packed by hand in beautiful gift boxes. Every purchase is backed by our unconditional guarantee that if you or your gift recipients are ever dissatisfied, even a little bit, we will do whatever it takes to make it right. That's our One Pure Promise.
For more information or to order brownies, visit brownies.com or call our customer servcie team at 800.531.5209.