Tune in to see Fairytale Brownies featured as the "Snack Of The Day" on Rachael Ray's Daytime Talk Show. We will be featured as the snack on the day on Wednesday, January 7th. Click this link  http://www.rachaelrayshow.com/show-info/showtimes/  to find your local time and channel for Rachael's show! We absolutely love Rachael Ray around here, so we are very excited to be featured on this upcoming show. If you get a chance to catch the show, please leave feedback for us on our blog. We love hearing our customer brownie stories. ~ Hilary

Well, I'm back after being off of the grid for a while. I took a couple of much needed days off of work after the holiday. I'm sure quite a few of you did the same! Now that the major holiday rush is over, our customer service department gets many comments about the Fairytale Brownies gifts that people received. There was one comment in particular that stuck out to me today and I thought that I would share with you. This customer is just as passionate and excited about Fairytale Brownies as we are!  ~ Hilary

Dear Fairytale Brownies,
I work for MGM/Mirage Corporation and all of us at our Contact Center received a Christmas gift from Lance Burton, which was a 4 Brownie Gift Favor. Well...when I got home from work, I gave one of the brownies to my boyfriend and I had one also. I have never ever tasted a brownie that good, needless to say, I ate the other three! When I went to work the ext day, I asked one of my co-workers if she had tried them and she too thought your brownies were to die for. I have been raving to everyone who will listen that your brownie are the BEST I have ever had. I love brownies...forget cake, I want brownies! Thank you for making a small treat truly a delight. I will be placing an order soon. I know I can't go long without having another, and another, and another.
Sincerely, Vonnie J.

Breaking News...Diane Ryan from News Channel 10 (Fox News) will be at the Fairytale Brownies bakery Wednesday 12/24 at 8:00 am - 9:00 am. If you are in the Phoenix Metro area, tell your friends and family to watch. Also, anyone who comes into the bakery or Fairytale Brownies retail store to buy gifts and mentions CHANNEL 10 will receive a FREE Morsel 24 gift! Click here for directions to our retail store. We are open until noon tomorrow, so come and visit us for your last minute gifts and stocking stuffers!
Happy Holidays! ~ Hilary




We received a couple of very nice customer follow ups today that I thought I would share. These customers ordered brownies as holiday gifts, and their gift recipients LOVED them (we knew they would)! We love to hear your brownie stories. It helps us make sure we are doing things right and keeping our customers and their gift recipients happy. Keep those brownie stories coming! ~ Hilary

Dear Fairytale Brownies,
I just wanted to let you know that everyone we sent the brownies to have called telling us how good they were and how they have really enjoyed them Thank you for your help and the prompt delivery to each recipient. Have a nice holiday.
Robbi W.


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Dear Fairytale Brownies,
I did not know your business existed. I received a catalog in the mail and was happy to support a local company, so I decided to send a few gifts. The recipients loved the product. I decided I'd better try some for myself and see if they were really that good. I ordered some and I love them, they are soft, tasty and not over the top sweet, which is good. Te biggest problem I see, is hiding them in the fridge so I won't eat them all in the first week! Congrats on a great product with reasonable pricing.
Judi K.





While Christmas is just over a week away there is still plenty of time to find the perfect gift of Fairytale Brownies for your customers, employees, family and friends. Who wants to brave the malls in the cold and snow (well, rain here in Arizona) this time of the year? I know I don't. Let us do all the work for you! We have gifts to fit any budget so I'm sure we could find the perfect one! Especially for that last person on your list who has everything. Two of my favorite gifts this year are our Fairytale Truffles and our Winter Wonderland. Both of which are on sale right now! I sent the Truffles to my family, as a can't wait to see you soon gift, and my Dad hid the gift card and told my Mom they were just for him! My Dad is not a big sweets person but when the Fairytale Brownies arrive it's a different story! I'm sure by the time I get there next week there won't be a crumb left. I think I'll just have to surprise him with his very own box under the tree on Christmas morning! This Friday is the last day to order to ensure delivery for Christmas so order soon!




Well, I think the below customer stories speak for themselves. We are devoted to providing an extraordinary product and customer experience. We LOVE hearing your brownie stories, so keep them coming! And, thank you so much to Dan F. and Katie C. for your wonderful compliments!


Dear Fairytale Brownies,
My tech support department was sent a box of your brownies last year by one of our software distributors, and they were just about the best I ever had. I think my heart skipped a beat when I opened the box and saw another batch this year! This time I went around the building and shared them with the folks in other departments, and just had to share with you the instant message I got from one of my coworkers after sampling your brownies:
[15:08] : I think I just saw GOD


Keep up the good work. 
Dan F.


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Dear Fairytale Brownies:
I received your brownies last Christmas and loved them so much that I am sending them to friends this Christmas. As I went to order online, I was wondering how it would work since I had 5 people to who to send brownies. Your website is WONDERFUL. It could not have been easier. This is the best website I have ever ordered from and I only wish that other web sites were as well-designed, user-friendly, and thoughtful. Every concern I had was easily addressed. I have never written to a company before, but just had to let you know how stellar your service and your brownies are. Plus, there was FREE SHIPPING on the very item I was sending! Thank you so much for making my holiday shopping easy and fun.


Sincerely,
Katie C.


Have a happy and safe Holiday Season.

~ Hilary

We frequently get customers sending us their experiences with Fairytale Brownies. Either as gifts for their friends and family, or as little indulgences for themselves. We often hear rave reviews from them. Here is one rave that came in to our customer service department yesterday that I thought I'd share with you:

Dear Fairytale Brownies,
I love your brownies. A friend first sent them to me as a gift and I have been hooked ever since. I especially appreciate the Free Shipping this time of year. It made a huge difference for me. I've placed one order yesterday, four today, and am sure I will be ordering more before the week is out. I feel confident when friends get these that they will feel special as your presentation is so nice. Thanks again for a quality product.
~ Nicky K.


Thank you Nicky! Have a happy holiday season.
~ Your friends and Fairytale Brownies

Ok, so I do consider myself to be somewhat of a blog lurker. I read tons of blogs on just about everything. Recently, I came upon a post that I enjoyed. This author was giving suggestions on ways to have some family fun online this season. Most of the sites listed I've seen before, but I thought it would be nice for me to share with your too. So, here are some of the suggested sites and a few that I threw in on my own:

Only 11 days, 18 hours, 47 minutes and 29 seconds left in the countdown to track Santa as he delivers gifts to children around the world!
http://www.noradsanta.org/en/home.html

Christmas caroling is a great way to spread cheer to friends and neighbors. At Emoticarolers site, you can create your own virtual Christmas carolers. You can pick up to 4 emoticons to use as the carolers, then select your songs and you are on your way!
http://emoticarolers.com/

Enjoy the joy and magic of Christmas in Santa's Secret Village. There are many free activities like writing letters to Santa, read stories, enjoy karaoke, send e-cards, find recipes, play games and puzzles, print stories to color, and many more!
http://www.northpole.com/

See the scenic Northwest area where your Christmas tree grew up! Make tree decorations, color, play games, match holiday shapes, and meet Ev'rett the friendly Evergreen tree and sing-along. Also, you can enter a decorated tree photo contest to win an Oregon's Mt. Hood Territory vacation package.
http://www.visitmytree.com/

Create your own Christmas story. Fill in the blanks (Mad-Libs style) to help write your own Christmas story. When you're done, read your story starring you!
http://www.blackdog.net/cgi-bin/story/xmas.cgi

Send Happy Holidays or Christmas ecards to your friends and family for free. 1000's of cards to choose from and there is no registration required.
http://www.free-ecards4u.com/

Make yourself, friends, family, and even your pets into dancing elves. This is pretty fun and is hilarious to watch the final product. Definitely do this for a good hearty laugh!
http://www.elfyourself.com/

Have fun, and have a happy and safe holiday season.
~ Hilary 


Today's Daily Brownie Deal is the Christmas Coffee Sprite Duo, and it is 10% off plus free shipping at brownies.com. The gift includes all 12 of our delicious chocolate Sprite flavors and a half-pound of custom-roasted Fairytale Coffee. This gift is perfect to send to any coffee and chocolate lovers on your list.



~Kari

It's that time of year when we have extended business hours and our retail store is open on Saturdays. If you're located in the Phoenix area, you should stop by! All of the gourmet brownie gifts that we have in our catalog and our website are available at the retail store as well.  You can even place your brownie order for delivery in person at our store. You can find our hours and location here at: http://www.brownies.com/customer_service/contact_us.aspx.


Here is one of our Christmas displays. We have several displays throughout the store. Also, along the back wall, we have a viewing window so you can watch the bakers baking our delicious brownies!



Don't forget to print out our buy 1 brownie, get 1 free coupon before you come! Find the coupon here: http://www.brownies.com/fairytale_fun/coupon.aspx.

We hope you come and visit us soon! ~ Hilary
 

Good Afternoon! Our customer service department received a nice customer rave today and shared it with the company. I decided to share it with you all as well. The message reads:


Dear Fairytale Brownies,
My solider in Iraq just received the brownies yesterday and is loving them!! They only took 6 days to get there via the post office. I really appreciated the Free Shipping to the APO/FPO address, and it's a great holiday gift too! He took a picture of the package and will send it to me! Thanks so much!


Mary C., Mesa AZ


Thank you Mary, and we hope that your soldier enjoys this little taste from home. We hope everyone out there is having a happy and healthy Holiday Season.
~ Hilary

Hello! When I got into work today at 7 am, there was already so much hustle and bustle going on in our warehouse that I decided to snap a few photos and share them with you. We are really busy prepping for the holiday rush, so our shipping department is pretty busy building gifts as orders come in for holiday shipments. Below is a picture of a few pallets of Santa's Surprise gift towers ready to be packed into their respective shipping boxes. I thought these towers looked like pretty red Christmas trees! 























Below is a picture of our new custom gift printer in action. We can print full-color photographs and logo's on to our newly designed gift bands. This form of customization is a new process for us, but has been very popular so far this year. Our corporate customers love that they can order custom boxes with no minimums and they get free matching logo gift cards as well.






















Hope you enjoyed this behind the scenes peak at Fairytale Brownies. Oh and by the way, I hope you caught us on News Channel 3 this morning from 6am - 9am. We had a great time with April Warnecke and the Good Morning AZ film crew.

~ Hilary




Tomorrow is Thanksgiving! Wow, how time flies. Next week is December and then Christmas will soon be upon us. I think we are all starting to realize that the window of opportunity to find the perfect holiday gifts for our friends and family is going to close soon. Why not give the gift of gourmet Fairytale Brownies? We have Happy Holidays, Merry Christmas, and Happy Hanukkah specific gifts to choose from. Our brownies are certified kosher and we ship worldwide! It is quick and easy to order brownies for your loved ones this year. You can go online to brownies.com or call our 24-hour customer service number at 800.324.7982. What could be easier than that? All of us at Fairytale Brownies wish you a happy and safe Thanksgiving holiday.


~ Hilary   


If you are a fan of YouTube, check out the Fairytale Brownies YouTube Channel. We have a bunch of videos posted there ranging from our very early days on local news programs to our "Food Network - Food Finds" video from a few years ago. My favorite video is the demonstration on how we bake our luscious gourmet brownies! I can watch that video over and over! 

Remember, Fairytale Brownies are excellent holiday gifts and great for corporate gifts too! The process to order brownies is quick and easy, you can go online to www.brownies.com or just call 800.324.7982! A customer service agent is just a phone call away! Hope you are having a happy and safe holiday season.

~ Hilary

We received a couple of really great customer comments in the last few days that I thought that I would share.
I ordered a box of your Sugar-Free Magic Morsels and WOW how delicious! I am diabetic and usually the sugar-free I find quite acceptable, but not like the "real thing!" Your brownies are as close as it gets - thanks so much for thinking of those of use who can't have sugar.
~ Lynn S.



We also received another comment about the new web site we launched earlier this year. The web team was very excited to see this comment about the redesign.

I would like to commend you on your easy ordering process. Every year, when I order our Thank You gift for our clients, it is always a major project. This year, Fairytale Brownies made things go much smoother. I am very excited to hear what our clients say about your products when they receive their gifts. Thank you Fairytale Brownies for making my job so much easier.
~ Lynn K.


Send us your customer feedback, we love to hear from you. We hope you have a very nice upcoming Holiday Season!
~ Hilary






Being in the food business, we love the Food Network here at Fairytale Brownies. We especially love Unwrapped, and are very lucky to have their camera crew here today filming for an upcoming episode. It is very cool to be here and see how the process works and how one of my favorite shows is made, so I wanted to share a behind the scenes look at our Unwrapped segment.

Here's Fairytale Brownies Co-Founder Eileen Spitalny answering questions on camera. Notice the monitor that shows the cameraman how the shot looks? So cool!


And from the other angle. Here you can see the interviewer.


And some custom boxes we made especially for Unwrapped!


Stay tuned for an airdate for our episode, entitled "Get Comfy"! In the meantime, keep coming back to the blog for more behind the scenes action.

~Kari

We love getting feedback from our customers here at Fairytale Brownies. Every time you order brownies, you and your recipient get an opportunity to tell us what you love and if you have any suggestions for us. If you haven't ever responded to our online survey or via the postcard in your brownie box, please do so the next time you order. Or send an email to service@brownies.com. You just might be featured on our blog! We got some emails today about two things that are near and dear to our hearts, soldier care packages and our partnership with KaBOOM!, so I thought I would share them.

"Hey, I just want to say thank you so much for supporting the troops. One of the girls I know said she was trying to order brownies and you sent some to her deployed soldier at your expense. Although I am lucky enough to have my husband home this holiday season, I just want to say thanks again, because little things like this mean the world to deployed soldiers who are happy to have anything that reminds them of home. Next deployment I will be sure to pass along the word that you guys are great! I hope your business continues to be prosperous." -Rebekah S.

"Hello Fairytale Brownies. My wife and I have been using your services to send client gifts for 10+ years. We were recently visiting my grandparents in Long Beach, MS and were amazed to see your name on a small park sign - as a supporter and contributor to the KaBOOM park project. Thank you for giving my 3 little girls a fun place to play in a tiny town that was almost wiped off the map." -Ryan

Thanks Rebekah and Ryan for your kind words, we really appreciate it!

~Kari


Here is another recipe that you can use gourmet Fairytale Brownies with. This one is for mini cheesecakes, Yum!  

Fairytale Brownies Mini Cheesecakes

Ingredients:
Crust:
4 Original Fairytale Brownies, processed into crumbs (in food processor).
Press crumbs into mini muffin pan with small baking cups.

Filling:
12 oz. cream cheese
1/2 cup sugar
2 eggs
1 tsp. vanilla

Topping:
1 14.5 oz. can of cherry pie filling

Directions:
Blend ingredients. Pour 1 1/2 tablespoon of filling on top of each brownie crust. Bake in a preheated oven at 350 degrees for 15 minutes. Once the mini cheesecakes have cooled, place cherry pie filling (with liquid) on the top of each cheesecake.

If you do try this recipe, please send us a picture of your final product so we can post on our blog. We love to hear from our customers and hear your brownie stories. Oh, and don't forget that the holidays are right around the corner! Please keep Fairytale Brownies in mind for all of your holiday gift giving needs! 

~ Hilary




Veterans' Day is upon us, and I thought I would take a minute to thank all of our veterans, past and present, on behalf of everyone here at Fairytale Brownies. We love our troops, so much so that we even have a bulletin board in our office overflowing with all the notes and photos we've received over the years from the soldiers we support.



Not only do we offer free shipping on any gourmet brownie gifts sent to an APO/FPO military address, but we are also part of the Soldiers' Angels Bakers Group, sending delicious Belgian chocolate brownies to our deployed troops each and every month. Our Customer Service Team also writes letters and sends care packages to soldiers to remind them someone is thinking of them.

If you're looking for the perfect gift for your favorite veteran, try sending one of our Patriotic brownie gifts to show your appreciation for their service to our country.
 
Thank you veterans, for being our heroes!
~Kari


Hello! We just received a comment into our customer service department that I thought I would share.
In every Fairytale Brownies gift we send, we include a 'Business Reply' card. On this card, we ask for customer feedback regarding the gift they received. We ask questions such as the condition of the gift as it arrived, how did the brownies look and taste, and overall impression. We also ask for comments and new product suggestions. We encourage our gift recipients to fill out these cards by offering an incentive. If you complete and return the card within 30 days, you'll be entered into a monthly drawing for a Fairytale Dozen. Here is a link to our monthly winners page.

The comment that we just received was from last months Business Reply card winner. Her comment is as follows:

Dear Fairytale Brownies,
I want you to know how surprised and grateful I was to receive your scrumptious brownies. I can't thank you enough for your thoughtfulness. A faithful BROWNIE lover.
Barbara W. - Gasport, NY

Well, you are very welcome Barbara, and we thank you for filling out our survey so we can create the best quality gourmet brownie gifts available. Enjoy your Fairytale Dozen!

~ Hilary