Fairytale Brownie's Excellent Customer Service Blogging

Welcome!  I'm Ellie Perry, Fairytale Brownies Customer Service Team Leader, and my job here at Fairytale Brownies is to ensure every customer receives outstanding service when they order brownies. 

I'll be writing about groups Fairytale Brownies supports, including Angel Bakers/Soldiers' Angels.  We send Soldier Care packages every month.  I'll share the letters and cards we receive from the Troops serving in the Armed Forces.  

I'll be sure to remind everyone of upcoming special occasions.  Fairytale Brownies make great birthday and anniversary gifts.   And all of our products are Kosher.  Our customers know when they send a Fairytale Brownies gourmet chocolate brownie gift they're sending the best!

I look forward to sharing our customer stories with you.  And I hope you'll share your brownie stories with us!

 

Traveling with Brownies

Friday, July 2, 2010 by Ellie Perry
One more week before my vacation! This summer I'm going to New Zealand for three weeks.  And I'm taking Fairytale Brownies along with me.  Throughout the year, I send brownies to friends all around the country and internationally too. This time instead of shipping brownies, I'll be able to hand deliver them with a smile.  But I don't know if I'll be able to resist eating some on the 12 hour plane ride! Having a fudge brownie or two may help the time pass more quickly. 

This fall I'll be able to have some of our brand new gourmet cookies delivered.  Until then, gourmet brownies will have to do.  I'll be sure to take lots of pictures of Fairytale Brownies in the land of the Kiwi.  Hey, could that be a new Fairytale flavor?

Fairytale Friend

Friday, June 25, 2010 by Ellie Perry
Each gourmet brownie gift we ship includes a comment card, which we call a Business Reply Card.  When a gift recipient completes the postage paid card and returns it to us we save them for a drawing at the end of each month.   Each month we select 2 winners who receive a complimentary Fairytale Dozen (our customer favorite which features 1 each of all 12 delicious Fairytale flavors).

This week I received a wonderful letter from a recent winner.  It reads:

"Dear Fairytale Brownie Friends,
Five days ago I answered the doorbell and found a box from Fairytale Brownies.  My first thought was "what are my kids doing?"  Did they forget they already send me a box of Fairytale Brownies for my birthday?  After opening the box and reading the enclosed card I was shocked and surprised; I could hardly believe it!  Thank you, Thank you, Thank you!  I've been enjoying them each day since they arrived. Sincerely, Darlene"


We'd like to say thank you to Darlene's family for sending her a brownie gift. Fairytale Brownies makes delicious gourmet brownies that are perfect for any occasion.  And thank you Darlene, for being such a great Fairytale Friend!

Brownies for Soldiers

Friday, June 18, 2010 by Ellie Perry
This month we shipped packages of brownie gifts to members of the Military.  Soldiers' Angels/Angel Bakers and Soldiers' Angels/Ladies of Liberty provided us with a list of soldiers who need some extra TLC.  We shipped brownies to over 30 servicemen and women.   We received thank you cards this week.  One card reads "Thank you for your thoughfulness by sending the brownies.  Night shift enjoyed them. Thank you again" This card was from SFC Diana.  Another card reads "Many thanks to you and Soldiers' Angels!"

We offer free shipping to APO and FPO addresses.  With July 4th approaching, we'll have many of our Patriotic band gifts on sale. 
Thank you Soldiers' Angels for all you do to provide care packages to the troops!

Congratulations Brownies For A Friend!

Wednesday, April 28, 2010 by Ellie Perry
My good friend Misha, owner of The Lit Wick Candle Company, recently opened his first retail location. I send Misha a gift of our delicious, fudgy brownies to help him celebrate the big event. I chose the Fairytale Brownies Congratulations Sprite 24 (pictured right).

Since it's inception in 2003, The Lit Wick Candle Co. has build a worldwide reputation for high quality candles and fragrances. Just like our gourmet brownies, every candle is specially made with pride. Every candle is hand-poured, every label adhered by hand, and every brochure folded with care. Providing customers with the very best fragrances and very best candles is not just his passion, its his honor!

Wow, gourmet brownies and gourmet candles! Like Fairytale Brownies, Misha takes such pride in his products. His is an award-winning company and like Fairytale Brownies, he ships not only across the US, but internationally as well. He has shipped candles to Canada, England, Mexico and even Bulgaria.

I'm thinking Misha's next fragrance needs to be a Fairytale Brownie candle. Just imagine a Lit Wick Candle with the yummy fragrance of a fudgy chocolate brownie. Way to go Misha! Celebrate your success with the best gourmet brownies. We'll be watching for that fudge brownie candle!

With Sincere Gratitude

Thursday, April 15, 2010 by Ellie Perry


Hi Fairytale Friends! Fairytale Brownies has been supporting the work of both Soldiers' Angels/Angel Bakers and Soldiers' Angels/Ladies of Liberty for a couple of years now.  We send gourmet brownies to troops serving in our Armed Forces each month. Last month we had an opportunity to send chocolate brownies to a group of men and women serving in Afghanistan as well as a team serving in Haiti.  I can't imagine how very difficult it is to be away from home, away from family and friends.  I hope we can brighten their day just a little.     

Over the these past two years we've received wonderful letters and cards from the men and women who have received brownies gifts.  Here are two recent certificates of appreciation we've received.  To all our Troops, we say, be safe!!




All Joking Aside

Wednesday, April 14, 2010 by Ellie Perry
I wanted to share this very funny cartoon we received from one of our long time customers.  Of course we wouldn't necessarily say gourmet brownies are nutritional, but our Fairytale Brownies are all natural with no preservatives.  And now we are baking all flavors with unbleached flour.  No kidding, they taste so delicious.  So go ahead, treat yourself to a Fairytale Brownie.  You'll feel better!

o

80 and Counting

Tuesday, April 6, 2010 by Ellie Perry
For my Mom's 75th birthday I ordered Custom Gift Favors from Fairytale Brownies to hand out to everyone who attended the birthday dinner.  I had her name and the date printed on the box lid along with whimsical balloons (Here's an example of what the box looked like below [my mom's name isn't Andrew Smith, ha ha]).  The gift favors contained delicious gourmet brownies.  Her favorite flavors are Toffee Crunch and Walnut, so I selected the Choose Your Own flavor option.  Mom thinks Fairytale Brownies makes the best brownies ever.  

We'll be busy planning Mom's 80th birthday celebration soon.  We want it to be even more fun than her 75th party.  Friends and family from all around the country will be attending.  And Fairytale Brownies will be there to help us celebrate!



Check out http://www.brownies.com/business_gifts/custom_gifts.aspx for more great Custom Gift ideas!

Serving Those Who Serve

Thursday, March 18, 2010 by Ellie Perry
What better way to thank the brave men and women who serve and protect us then by sending gourmet brownies!
We are supporting a group of North Dakota National Guard soldiers who have been deployed to assist in those areas of North Dakota that face devastating flooding.  We're sending care packages of fudge brownies.     
Stay safe, and enjoy the Fairytale Brownies!

Valentine Brownies

Friday, March 5, 2010 by Ellie Perry
Hello Fairytale Fans!
The votes are in and everyone agrees, Fairytale Brownies are great!  These gourmet brownies are much appreciated by gift recipients everywhere.  Who doesn't love the taste of fudge brownies!
Here is some of the wonderful feedback we recently received from recipients of delicious Fairyale Brownies:

Gloria wrote "Best brownies I've ever eaten in my 75 years!"
Dave says "It was the best Valentine's Day gift!"
From Chris, "Great brownies! The entire family enjoyed them for Valentine's Day.  They are the best!"
Laurie wrote "These brownies were absolutely delicious.  They were a great Valentine's Day present!"
And from Marina, "The best Valentine's Day present ever!"

There you have it; Valentine's Day, Easter, Mother's Day and Father's Day, Fairytale Brownies makes the perfect gift!

Connecticut Air National Guard Gets Brownies

Friday, February 26, 2010 by Ellie Perry
We appreciate all our customers who buy Fairytale Brownies.  We also appreciate the opportunity to donate our gourmet brownies to our Troops.  This month we received a special request from a member of the Connecticut Air National Guard.  Her unit has been deployed to Haiti to assist in the recovery process for the devastating earthquake that happened a month ago.
 
We are so grateful for the service our Military men and women provide both here at home and abroad.  We hope the Connecticut Air National Guard enjoys these fudge brownies we are sending. On behalf of the team members of Fairytale Brownies, thank you for all you do!

Fairytale Brownies Goes to School

Thursday, June 11, 2009 by Ellie Perry
Fairytale Brownies recently "went to school" when a local elementary class asked for support for their end of year celebration.  We donated enough chocolate Brownies to the school that each student had one.  We received this wonderful letter from the 5th Grade Celebration Chairperson -

"On behalf of the 5th grade students and their families, I would like to thank you for your generous donation of brownies for our Yearbook Signing Party.  the brownies were delicious and a big hit with the students!  Jackie G., who is a parent of a 5th grader, spoke to me about how pleasant it was to work with you, and how happy you were to help us out.  With recent budget cuts affecting our school district, it is more important to us then ever to receive donations from businesses in our community.  We truly appreciate your generosity and willingness to support schools."

What better way to celebrate the school year than with gourmet Fairytale Brownies!  You can order brownies online at www.brownies.com or by calling us at 800.324.7982.  Why not send your favorite student a brownie gift? 

Fairytale Brownies Cares

Tuesday, June 2, 2009 by Ellie Perry
As an employee of Fairytale Brownies I'm proud of the product we make, delicious gourmet brownies, as well as the outstanding customer service we provide. 
And I'm especially proud of how Fairytale Brownies gives back to the community through KaBOOM!, First Things First, and Soldiers' Angels Ladies of Liberty.

We've been supporting Soldiers' Angels/Angels Bakers for almost two years.  Last September we had an opportunity to become members of Soldiers' Angels/Ladies of Liberty.  From the Ladies of Liberty website; Soldiers' Angels has found a new niche in assisting our deployed service members with a team called Ladies of Liberty. This team focuses on the needs of deployed female service members. Our organization understands that females are instrumental in the current war (as in the past), and make special efforts to support them in their missions while showcasing our appreciation for their service. We assist with supplies for their unique health and hygiene needs, and help them experience a few pampering moments to rejuvenate and "be good to themselves."
Each month Fairytale Brownies ships Soldier care packages of chocolate brownies to women serving in the Armed Forces.  We hope this little bit of home helps brighten their day and lets them know we're thinking of them.
Fairytale Brownies is honored to be a part of such an amazing organization!

Fairytale Brownies at Work!

Tuesday, June 2, 2009 by Ellie Perry
Recently one of our Fairytale Brownies customers, Eva, hosted both a tenant networking event and a business-to-business expo.  There were plenty of delicious gourmet Fairytale Brownies on hand for the events.   Eva displayed our fudgy chocolate brownies at the information table.  She said after the events,  "you may have some new customers shortly!"  The brownies were a great success.  Thank you Eva, for sharing Fairytale Brownies Magic Morsels with your clients!



 



Our customers know they can count on the best brownies from the best brownie company.  Not only are Fairytale Brownies great special occasion gifts, they're also excellent corporate gifts.  Add your company logo to a gift box to create a unique gift for clients, customers and employees. 
To place a custom logo corporate gift order, call us at 800.531.5209 and speak to one of our Customer Service team members!

Mother's Day Gifts

Tuesday, April 28, 2009 by Ellie Perry
What are you getting your Mom for Mother's Day?  How about a delicious assortment of gourmet brownies from Fairytale Brownies?  My Mom loves the Toffee Crunch Sprites.  They're just the right size, not too much, not too small. 
For her 75th birthday, we had custom logo gift favors for everyone who attended.  What a hit!  Everyone said they were the best brownies they had ever tasted.  The secret is the brownie recipe, created by co-founder David Kravetz's Mom. 
Treat your Mom to a fantastic gourmet chocolate gift of Fairytale Brownies.  Ordering is so easy.  Just go to www.brownies.com or call us at 800.324.7982. 

Carol Connors Shares Brownies!

Tuesday, April 28, 2009 by Ellie Perry

Fairytale Brownies were in all the gift bags at singer/songwriter Carol Connors' Annual BBBBBBBs in Your Bonnet Easter Party!

This year's BBBBBBs in Your Bonnet party was held at A Cow Jumped Over the Moon in Beverly Hills.  The ladies were dressed in their Easter finest.  There were smiles all around for the delicious lunch but nothing compared with the dessert of Fairytale Easter Brownies and Fairytale Truffles.   The Easter Bunny definitely delivered Easter gifts this year! 
The winner of this year's best bonnet contest was none other than Barbara Lazaroff!  Ms. Lazaroff had the most bbbbeautiful hat.  The best bonnet winner received a gourmet browne gift from the best brownie company, Fairytale Brownies. 
Thank you CC for sharing the wonderful pictures from behind the scenes of your fabulous party and for allowing Fairytale Brownies to be a part of the Easter party.  We can't wait for your next event!

Fairytale Brownies Supporting the Troops

Monday, April 20, 2009 by Ellie Perry

Wow, today we received an email from John, who is serving in Iraq.  We send brownie gifts to the troops each month to show our support.  We sent Easter gifts for them to enjoy.

John wrote sent us such a nice "thank you" note I'd like to share with you.  He wrote in part "I would like to thank you for the brownies you sent to me through the Soldiers' Angels program.  The whole company loved the brownies.  I am glad a company still thinks highly of the men and women supporting the war effort enough to send them something delicious from home.  I just can't thank you enough for your generosity in sending the delicious goodness that is packed into each one of your brownies."

It's great to hear from the troops.  We know we have the best brownies and we're so happy we can share gourmet brownie gifts with them!