I just wanted to share a really great blog article that was written by Geoff Fox, who is a weatherman on WTNH New Channel 8 in Connecticut. Geoff's wife Helaine decided to send brownies as a holiday gift this last December and the scheduled delivery date was set for December 21st. The following story is from Geoff's blog.
"This blog is often the best place to give a kiss on the cheek to a business which has gone above and beyond the call. That's especially true of David Kravetz at Fairytale Brownies (brownies.com) who came through and saved the day in the midst of their/our Christmas rush. Fairytale Brownies is a Phoenix based business. This is not a case of someone being nice because they've watched me on TV for the last 25 years. Helaine sent a gift to a friend. The package tracking info said it would be there on the 21st. When Helaine hadn't heard from the friend by the 23rd she called. No delivery! Except that's not what the tracking data said. UPS said the package had been delivered to her apartment building.
Helaine called Fairytale and spoke with David. Whether he always answers the phones or was drawn in for Christmas isn't clear. He saw we'd been good customers over time. He didn't need to see any more. David said he'd make it right even though Fairytale could have defensibly claimed it was a UPS problem. As someone with a stake in the business, he knew this was where long term relationships are made and lost. If Helaine would provide a daytime address, he'd sent it overnight at his expense.
This is a Christmas story with a happy ending. The brownies arrived the next day. Thanks David! The Foxes of Connecticut really appreciate your kindness and wanted everyone to know! Oh, and the brownies are really yummy!"
Our goal at Fairytale Brownies is to provide the highest quality products and incomparable service. That's why we offer our "One Pure Promise" which states from choosing the finest Belgian chocolate to our customer's last bite, we are uncompromising in our standards for product quality and customer service. Our "One Pure Promise" is supported by our unconditional guarantee: If you or your gift recipients are ever dissatisfied - even a little bit - we will cheerfully do whatever it takes to make things right, whether it's replacing the brownies or issuing a credit or refund! Thank you, Geoff for sharing your story! You can read Geoff's blog post here http://www.geofffox.com/MT/archives/tag/christmas.
Order brownies at brownies.com.
"This blog is often the best place to give a kiss on the cheek to a business which has gone above and beyond the call. That's especially true of David Kravetz at Fairytale Brownies (brownies.com) who came through and saved the day in the midst of their/our Christmas rush. Fairytale Brownies is a Phoenix based business. This is not a case of someone being nice because they've watched me on TV for the last 25 years. Helaine sent a gift to a friend. The package tracking info said it would be there on the 21st. When Helaine hadn't heard from the friend by the 23rd she called. No delivery! Except that's not what the tracking data said. UPS said the package had been delivered to her apartment building.
Helaine called Fairytale and spoke with David. Whether he always answers the phones or was drawn in for Christmas isn't clear. He saw we'd been good customers over time. He didn't need to see any more. David said he'd make it right even though Fairytale could have defensibly claimed it was a UPS problem. As someone with a stake in the business, he knew this was where long term relationships are made and lost. If Helaine would provide a daytime address, he'd sent it overnight at his expense.
This is a Christmas story with a happy ending. The brownies arrived the next day. Thanks David! The Foxes of Connecticut really appreciate your kindness and wanted everyone to know! Oh, and the brownies are really yummy!"
Our goal at Fairytale Brownies is to provide the highest quality products and incomparable service. That's why we offer our "One Pure Promise" which states from choosing the finest Belgian chocolate to our customer's last bite, we are uncompromising in our standards for product quality and customer service. Our "One Pure Promise" is supported by our unconditional guarantee: If you or your gift recipients are ever dissatisfied - even a little bit - we will cheerfully do whatever it takes to make things right, whether it's replacing the brownies or issuing a credit or refund! Thank you, Geoff for sharing your story! You can read Geoff's blog post here http://www.geofffox.com/MT/archives/tag/christmas.
Order brownies at brownies.com.
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