Summer Season at Fairytale Brownies

Wednesday, May 5, 2010 by Kim Silva

The temperatures in Arizona are definitely creeping up, which means summer is upon us!  You might be wondering how we can ship fudgy chocolate brownies when it gets so hot. . . . . .

This is something we have dealt with since the beginning of the business, being that we are based in one of the hottest areas of the country and we are dealing with chocolate.  Needless to say, we have experimented with various options over the many years and we have found some methods that work very well.  We currently use foam insulation (or insulated airliners), along with reusable freezer packs in every shipment.  This method keeps the brownies intact while in transit.  We also ship standard delivery Monday - Wednesday, with expedited service available for overnight and two day delivery.  We avoid shipping anything that might sit in a carrier hub over a weekend or for any extended period of time.  We take great care to ensure the brownies will arrive in perfect condition. 

We sometimes receive concerns over the product arriving a little warm or somewhat soft from the heat, or concerns that the freezer packs are no longer frozen solid.  The brownies themselves have not been compromised and can be put directly into the refrigerator or freezer to get chilled.  The freezer packs are meant to stay cold for the majority of time the brownies are in transit, but may not arrive frozen.  These can be put back into the freezer and reused later on.  If for any reason someone is not satisfied with their gourmet brownies, we offer our One Pure Promise, an unconditional guarantee of 100% satisfaction.  Simply contact our customer service team at 1-800-531-5209 and they will do whatever it takes to make it right!

 


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