Hello out there in brownie world, my name is Tanika and I am a customer service team member with Fairytale Brownies in sunny Phoenix, Arizona. I have been with Fairytale Brownies for 1 year and 15 pounds now and love it. I am here to offer excellent service while assisting you with any gift giving occasions or if you just have a sweet tooth.
My day to day responsibilities are to answer customer calls, fulfilling catalog requests, responding to customer emails, placing customer brownie orders via phone, mail orders, email or fax and best of all eating BROWNIES!!!! No not really, but don’t you wish.
In this past year, I have talked to thousands of satisfied customer and if for any reason they were not satisfied, Fairytale Brownies will go above and beyond to make your experience a Fairytale ending. Customer service is an important part of any business, which is why at Fairytale Brownies we always provide service with a smile!
In future blogging entries, I will let you in on the Behind the Scenes going’s on in customer service. Also any funny customer brownie stories (all with the customers consent, Of Course!).
I encourage everyone to share your questions, comments, thoughts, and feedback with us. ~Happy reading.
This week I had to get new glasses, due to always getting a headache when I wore my current prescription (this went on for a full year, not recommended). Well I went to a new eye doctor, who was very personable, funny and figured out my issue. My current glasses were to strong of a prescription. While he was doing the examination, he noticed the sweater I was wearing displaying the Fairytale Brownies logo. He inquired of the business and said he would visit our website brownies.com. The next day I took him an 8-Sprite Favor ($15.95) to try. This gift delights any and all recipients. It contains 8 of our most popular flavors in the snack size portions. Needless to say days later I received a thank you card in the mail. Chocolate brownies are always a hit!
~Happy Reading
Hello, Hello, Hello...... to all of the wonderful readers of the Fairytale Brownies Blog. I know it has been a while since you have heard from your happy customer service team member and reading about the glorious stories from customers ordering brownies online. Well your resident "Brownie Gift Giving tour guide is here!" I love reading all the wonderful comments and raves from all of our customers, so since I love them so much I anounce them to all of the staff at FTB on Thursdays, we call it the Rave Wave. We get all kinds a letters from customers that have ordered brownies or recieved brownies as gifts and say they are the best brownies in all Fairytale land....I Love it!
One letter that made me smile was from a customer that purchased birthday brownies for her Aunt Ann birthday who turned 100 year old. She said that her aunt looks forward to the brownies. That just brings a smile to your face and applauds all around that we are apart of such a glorious day. Happy 100th Birthday Ann, enjoy the fudgy brownie treat.
~Happy Reading~
Wrote a Brownie Rap and here it goes....
(8 count beat)
Tis the time and springs the season,
No making an excuse, June 21st's the reason
Let a chocolate brownie be the answer that day
No giving your father a sock bouquet!
I know it's early, rather now than late,
Do a pre-order now, don't wait wait wait!
We deliver worldwide and in your counties
so go ahead and send delivery brownies.
Please send your orders Fairtyale Brownies way
to make this year a special Father's day!
He's not counting calories or watching his weight.
Let's all be honest these brownies are great!
I know, "don't quite my day job". Behind the scenes: I was thinking that was a great way to put it in the minds of all fudgy chocolate brownie lovers to remember that great day. Remember BUY BROWNIES!!
~Happy Reading~
From one of our great customers:
Save the Family is a incredible non-profit organization that provides food & shelter for homeless families. On May 9th, there was a Mother's Day Brunch at the Phoenician Hotel, in Scottsdale Arizona. Thanks to many of the donations that helped make the goody bags so special. Fairytale Brownies especially, who always has a "fairytale" way of putting a smile on everyone's face when they take the 1st bite into it. Thank you for your kind donation and helping to make the event "richer":) ~ Som. S
I would like to thank Som for the invite to this wonderful event. I was honored that Fairytale Brownies could provide a treat to all the wonderful Mother's that day. I feel we are the best brownie company, especially viewing all the customer brownie stories and requests for us to share in wonderful events.
~Happy Reading~
This has been the week for Thank you’s. “Thank you for all you do”, “Thank you for a job well done”, “You’re the best”, and my personal favorite “Thank you for all you do including picking up my dry cleaning”. With all that said, I must be talking about Administrative Professionals Day, which if you forgot was April 22. Yes, Yes, Yes if you are reading this today and you didn’t get a gift, you are technically late, but not to fret, Fairytale Brownies is here to help. You can still send brownies. 
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