Hello out there in brownie world, my name is Tanika and I am a customer service team member with Fairytale Brownies in sunny Phoenix, Arizona. I have been with Fairytale Brownies for 1 year and 15 pounds now and love it. I am here to offer excellent service while assisting you with any gift giving occasions or if you just have a sweet tooth.
My day to day responsibilities are to answer customer calls, fulfilling catalog requests, responding to customer emails, placing customer brownie orders via phone, mail orders, email or fax and best of all eating BROWNIES!!!! No not really, but don’t you wish.
In this past year, I have talked to thousands of satisfied customer and if for any reason they were not satisfied, Fairytale Brownies will go above and beyond to make your experience a Fairytale ending. Customer service is an important part of any business, which is why at Fairytale Brownies we always provide service with a smile!
In future blogging entries, I will let you in on the Behind the Scenes going’s on in customer service. Also any funny customer brownie stories (all with the customers consent, Of Course!).
I encourage everyone to share your questions, comments, thoughts, and feedback with us. ~Happy reading.
Hello everyone, I know it has been a while since you have heard from your funny, friendly
Fairytale Brownies customer service team member, but I am here to give you some updates. The last time we talked my boys were on their way to grandmother's house. Well they are back, ready for school and ready for their turn at "class treat for the day." They have already put in requests to me for Chocolate Chip Magic Morsels, and the designated snack-day lists haven't even gone out yet! Well, I have even a better surprise for them because now we have Double Chocolate Fairytale Cookies (coming this September). YEAH!!
Next on the agenda is my baby shower, yes I am 9 months pregnant and having another boy. And by request from several of the attendees, they would like Fudgy chocolate brownies, so their wish is my command, even at my baby shower. The invites have been sent and 2 even included a
8-Sprite Favor which I feel is a great treat for one person. Please look in the coming months for our new line of Cookie treats! ~Happy Reading!
This is the time of year that my husband and I send our boys (ages 11, 9 & 9) off for their summer vacation away from mom and dad. For the third year in a row it's " Off to the grandparents we go". For some that read this they may think, "yeah time away" and for others they think "no, don't send them away". For me, I'm still on the fence. As for my boys, as soon as the school bell rang on the last of school they had suitcases packed and tickets in hand. I guess I know where they stand on the issue. My husband and I will be left with our 2 year old son and a 6 month pregnant me, and yes it is another boy.
This year when travel plans were being made the grandparents made sure they mentioned, hinted, down right requested we send Fairytale Brownies. So with the tearful, hug-gripped goodbye, I handed over a box of fudgy chocolate brownies during the departure. Noticing that other passangers noticed this exchange, once they landed I called to "one" make sure my children had safely arrived, but that the brownies had made it too.
~Happy Reading
On occasion, we receive wonderful letters of customer brownie stories or thank you's directly to one of our customer service team members. We are delighted and honored to hear the stories of how the
Fairytale Brownies brand provides happy memories in our customers lives. Sending
brownie gifts to loved ones should put a smile on your face. Well on April 5, Jo in the customer service department received a letter from a customer who was over joyed with her service and problem solving efforts. The customer stated that she had only recived 1 out of 3 bunnies that she ordered for Easter. Not wanting to disappoint her grandchildren, Jo took the call and made sure the 2 remaining bunnies shipping via priority overnight so the children would have a wonderful Easter. The customer sent her a Thank You note to Jo to express her many thanks for saving the grandchildren's Easter. Thank you Marion A.
~Happy Reading, Tanika
On March 24th, myself and another co-worker celebrated our 2 year anniversary with
Fairytale Brownies. What a wonderful achievement; 2 years with an incredible Gourmet Brownie company. At our monthly company lunch, Eileen Spitalny and David Kravetz received two beautiful bouquets of roses from a company that has the ability to put your companies logo or a picture on the petals. As a selfless gesture, Eileen gave the flowers including the etched glass vases to my fellow anniversary co worker, Jennifer, and I. Thank you
Fairytale Brownies for 2 wonderful years, and I look forward to many more to come!
My Bouquet
Jennifer's Bouquet
~ Happy Reading!
This past weekend (03/13/2010)
Fairytale Brownies held it's post holiday 2009 party at the historic Stockyards Restaurant in Phoenix. The party was very enjoyable and we got a chance to meet each others spouses and family members. It was well planned, with balloon sculptures, pre printed menus, wonderful food selection, magical entertainment and excellent door prizes. The atmosphere was light and joyous, with dinner being served and dessert around the corner, you might have thought that we would have enjoyed our delicious and decadent fudgy brownies with maybe some vanilla ice cream, chocolate sauce and little chunks of brownie bites on top. Well that wonderful dream was not the case, we had a nice fruit shortcake for dessert. So needless to say on Monday morning I had to get my brownie fix. I placed an order for a dozen chocolate chip Magic Morsels. I love the
Magic Morsel size (1.5 x 1.5) just the perfect pick me up snack for a chocolate brownie craving. lol
Here is the customer service team members with spouses and Family.
*not pictured Ellie (customer service team lead) & Vanessa (customer service team member)
Me & husband Mack
Jennifer & husband Ryan
Jo with son Asher
A wonderful time was had by all!
~Happy Reading
This week I had to get new glasses, due to always getting a headache when I wore my current prescription (this went on for a full year, not recommended). Well I went to a new eye doctor, who was very personable, funny and figured out my issue. My current glasses were to strong of a prescription. While he was doing the examination, he noticed the sweater I was wearing displaying the Fairytale Brownies logo. He inquired of the business and said he would visit our website brownies.com. The next day I took him an 8-Sprite Favor ($15.95) to try. This gift delights any and all recipients. It contains 8 of our most popular flavors in the snack size portions. Needless to say days later I received a thank you card in the mail. Chocolate brownies are always a hit!
~Happy Reading
Hello, Hello, Hello...... to all of the wonderful readers of the Fairytale Brownies Blog. I know it has been a while since you have heard from your happy customer service team member and reading about the glorious stories from customers ordering brownies online. Well your resident "Brownie Gift Giving tour guide is here!" I love reading all the wonderful comments and raves from all of our customers, so since I love them so much I anounce them to all of the staff at FTB on Thursdays, we call it the Rave Wave. We get all kinds a letters from customers that have ordered brownies or recieved brownies as gifts and say they are the best brownies in all Fairytale land....I Love it!
One letter that made me smile was from a customer that purchased birthday brownies for her Aunt Ann birthday who turned 100 year old. She said that her aunt looks forward to the brownies. That just brings a smile to your face and applauds all around that we are apart of such a glorious day. Happy 100th Birthday Ann, enjoy the fudgy brownie treat.
~Happy Reading~
Wrote a Brownie Rap and here it goes....
(8 count beat)
Tis the time and springs the season,
No making an excuse, June 21st's the reason
Let a chocolate brownie be the answer that day
No giving your father a sock bouquet!
I know it's early, rather now than late,
Do a pre-order now, don't wait wait wait!
We deliver worldwide and in your counties
so go ahead and send delivery brownies.
Please send your orders Fairtyale Brownies way
to make this year a special Father's day!
He's not counting calories or watching his weight.
Let's all be honest these brownies are great!
I know, "don't quite my day job". Behind the scenes: I was thinking that was a great way to put it in the minds of all fudgy chocolate brownie lovers to remember that great day. Remember BUY BROWNIES!!
~Happy Reading~
From one of our great customers:
Save the Family is a incredible non-profit organization that provides food & shelter for homeless families. On May 9th, there was a Mother's Day Brunch at the Phoenician Hotel, in Scottsdale Arizona. Thanks to many of the donations that helped make the goody bags so special. Fairytale Brownies especially, who always has a "fairytale" way of putting a smile on everyone's face when they take the 1st bite into it. Thank you for your kind donation and helping to make the event "richer":) ~ Som. S
I would like to thank Som for the invite to this wonderful event. I was honored that Fairytale Brownies could provide a treat to all the wonderful Mother's that day. I feel we are the best brownie company, especially viewing all the customer brownie stories and requests for us to share in wonderful events.
~Happy Reading~
This has been the week for Thank you’s. “Thank you for all you do”, “Thank you for a job well done”, “You’re the best”, and my personal favorite “Thank you for all you do including picking up my dry cleaning”. With all that said, I must be talking about Administrative Professionals Day, which if you forgot was April 22. Yes, Yes, Yes if you are reading this today and you didn’t get a gift, you are technically late, but not to fret, Fairytale Brownies is here to help. You can still send brownies. 
Powered by Compendium Blogware