Hello out there in brownie world, my name is Tanika and I am a customer service team member with Fairytale Brownies in sunny Phoenix, Arizona. I have been with Fairytale Brownies for 1 year and 15 pounds now and love it. I am here to offer excellent service while assisting you with any gift giving occasions or if you just have a sweet tooth.
My day to day responsibilities are to answer customer calls, fulfilling catalog requests, responding to customer emails, placing customer brownie orders via phone, mail orders, email or fax and best of all eating BROWNIES!!!! No not really, but don’t you wish.
In this past year, I have talked to thousands of satisfied customer and if for any reason they were not satisfied, Fairytale Brownies will go above and beyond to make your experience a Fairytale ending. Customer service is an important part of any business, which is why at Fairytale Brownies we always provide service with a smile!
In future blogging entries, I will let you in on the Behind the Scenes going’s on in customer service. Also any funny customer brownie stories (all with the customers consent, Of Course!).
I encourage everyone to share your questions, comments, thoughts, and feedback with us. ~Happy reading.
Hello everyone, I know it has been a while since you have heard
from your funny, friendly
Fairytale
Brownies customer service team member, but I am here to give
you some updates. The last time we talked my boys were on their way
to grandmother's house. Well they are back, ready for school and
ready for their turn at "class treat for the day." They have
already put in requests to me for Chocolate Chip Magic Morsels, and
the designated snack-day lists haven't even gone out yet! Well, I
have even a...
Read More » »
This is the time of year that my husband and I send our
boys (ages 11, 9 & 9) off for their summer vacation
away from mom and dad. For the third year in a row it's " Off to
the grandparents we go". For some that read this they may think,
"yeah time away" and for others they think "no, don't send them
away". For me, I'm still on the fence. As for my boys, as soon as
the school bell rang on the last of school they had suitcases
packed and tickets in hand. I guess I know where they stand on...
Read More » »
On occasion, we receive wonderful letters of customer brownie
stories or thank you's directly to one of our
customer service team members. We are delighted and honored to hear
the stories of how the
Fairytale
Brownies brand provides happy memories in our customers lives.
Sending
brownie giftsto loved ones should put a smile on your face. Well on April 5, Jo
in the customer service department received a letter from a
customer who was over joyed with her service and problem solving
efforts. The...
Read More » »
On March 24th, myself and another co-worker celebrated our 2
year anniversary with
Fairytale
Brownies. What a wonderful achievement; 2 years with an
incredible Gourmet Brownie company. At our monthly company
lunch, Eileen Spitalny and David Kravetz received two
beautiful bouquets of roses from a company that has the ability to
put your companies logo or a picture on the petals. As a selfless
gesture, Eileen gave the flowers including the etched glass vases
to my fellow anniversary co worker,...
Read More » »
This past weekend (03/13/2010)
Fairytale
Brownies held it's post holiday 2009 party at the historic
Stockyards Restaurant in Phoenix. The party was very enjoyable and
we got a chance to meet each others spouses and family
members. It was well planned, with balloon sculptures, pre printed
menus, wonderful food selection, magical entertainment and
excellent door prizes. The atmosphere was light and joyous, with
dinner being served and dessert around the corner, you might
have thought that we would...
Read More » »
This
week I had to get new glasses, due to always getting a headache
when I wore my current prescription (this went on for a full year,
not recommended). Well I went to a new eye doctor, who was very
personable, funny and figured out my issue. My current glasses were
to strong of a prescription. While he was doing the examination, he
noticed the sweater I was wearing displaying the Fairytale Brownies
logo. He inquired of the business and said he would visit our
website brownies.com.
The next day...
Read More » »
Hello, Hello, Hello...... to all of the wonderful readers of the
Fairytale Brownies Blog. I know it has been a while since you have
heard from your happy customer service team member and
reading about the glorious stories from customers ordering brownies
online. Well your resident "Brownie Gift Giving tour guide is
here!" I love reading all the wonderful comments and
raves from all of our customers, so since I love them so much
I anounce them to all of the staff at FTB on Thursdays, we
call it...
Read More » »
Wrote a Brownie Rap and here it goes....
(8 count beat)
Tis the time and springs the season,
No making an excuse, June 21st's the reason
Let a chocolate brownie be the answer that day
No giving your father a sock bouquet!
I know it's early, rather now than late,
Do a pre-order now, don't wait wait wait!
We deliver worldwide and in your counties
so go ahead and send delivery brownies.
Please send your orders Fairtyale Brownies way
to make this year a special Father's day!
He's not counting...
Read More » »
From one of our great customers:
Save the Family is a incredible non-profit organization that
provides food & shelter for homeless families. On May 9th,
there was a Mother's Day Brunch at the Phoenician Hotel, in
Scottsdale Arizona. Thanks to many of the donations that
helped make the goody bags so special. Fairytale Brownies
especially, who always has a "fairytale" way of putting a smile on
everyone's face when they take the 1st bite into it. Thank you for
your kind donation and helping to make...
Read More » »
Powered by Compendium