Customer service with a Smile

 





Hello out there in brownie world, my name is Tanika and I am a customer service team member with Fairytale Brownies in sunny Phoenix, Arizona. I have been with Fairytale Brownies for 1 year and 15 pounds now and love it. I am here to offer excellent service while assisting you with any gift giving occasions or if you just have a sweet tooth.

 

My day to day responsibilities are to answer customer calls, fulfilling catalog requests, responding to customer emails, placing customer brownie orders via phone, mail orders, email or fax and best of all eating BROWNIES!!!! No not really, but don’t you wish.

 

In this past year, I have talked to thousands of satisfied customer and if for any reason they were not satisfied, Fairytale Brownies will go above and beyond to make your experience a Fairytale ending. Customer service is an important part of any business, which is why at Fairytale Brownies we always provide service with a smile!

 

In future blogging entries, I will let you in on the Behind the Scenes going’s on in customer service. Also any funny customer brownie stories (all with the customers consent, Of Course!).

 

I encourage everyone to share your questions, comments, thoughts, and feedback with us. ~Happy reading.

 

Comments for Customer service with a Smile

Friday, June 5, 2009 by Ben :
I must comment on probably the best example of customer service I have received in years. After some issues of trying to get some brownies delivered to my wife for her birthday AND our anniversary, I was called back by Tanicka. After explaining the situation, she volunteered not only to ensure my order was delivered the same day, but she actually went out and delivered them herself. That was something that was totally unexpected but greatly appreciated. I was so floored by her willingness to go above and beyond to ensure that I was a happy, satisified customer, I had no problem in placing an order with her and probably would do so again in the future. She is the perfect example of what customer service is supposed to be, so to her I say, Thank you!
Sunday, June 7, 2009 by David Kravetz:
Ben, Thank you for taking the time to comment on the service you received from Tanika and Fairytale Brownies! And thank you for ordering with us. We are constantly striving to provide incomparable customer service and it's so nice to hear when we've been successful at doing that. Best regards, David Kravetz Co-founder

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