Fairytale Brownies recently earned the BizRate® Circle of Excellence award for the eighth consecutive year.
The Bizrate® Circle of Excellence is a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers. Fairytale Brownies strives to bake the best-tasting gourmet brownies and provide incomparable customer service. We use the feedback from Bizrate comments to create a better online experience for our customers. We also identify service or product issues through the comments, and address and rectify the issues as promptly as possible. Our customers know when they send brownies to friends or loved ones, all aspects of the order are handles with the utmost care.
We respond to all survey comments, whether they are positive or negative. This lets our customers know that we are always listening, and we genuinely want to hear their feedback so that we can improve our service. We want to provide the very best brownies along with the very best customer service experience.
What makes the BizRate award special is that it is based on real customer feedback. Fairytale Brownies received top satisfaction scores from customers throughout the year. The period for the 2010 award was August 1, 2009 through July 31, 2010, and the key satisfaction indicators measured for award eligibility were: Overall Satisfaction, Product Selection, Ease of Finding, Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support. Out of the 5,000 retailers in Bizrate’s North American Retail Network, Fairytale Brownies placed in the top 2.7% in customer satisfaction.
When customers buy brownies online, our dedication to quality and service helps them create a magical experience for someone special!