Fairytale Brownies customers who purchase custom food gifts will soon be able to complete the entire ordering process online without the help of a customer service representative.
The process is quite simple. Beginning Sept. 9, customers will choose their custom food gifts online and then click the "select artwork file" button on the product details page to initiate the artwork file upload. Then they will select a JPG, AI, PDF or EPS file from their computers, accept some terms and conditions, and upload the files.
A proof of the logo will appear on the computer screen for the customer to approve. The logo will be stored on the customer's account for future orders, and it can be changed as needed.
There are no art set-up fees and no minimum gift purchases required. Orders usually can ship within 48 hours from the time being placed.
As always, if a customer ever has a problem ordering online, a customer service representative will be happy to help out at 800.531.5209.